Returns & Refunds

We want you to love your gear. If something’s off, we’ll make it right.

Return Window

• Eligible items may be returned within 30 days of delivery.
• Items must be unused, unaltered, and in resaleable condition with original packaging.

Not Eligible for Return (Final Sale)

• Custom, engraved, personalized, or made-to-order items. These are final sale and cannot be returned or exchanged — they are still covered by our lifetime warranty against defects.
• Clearance and other final sale items.
• Items showing wear, damage, odors, or alterations.
• Leather damaged by improper care (e.g., harsh chemicals, sealed storage causing mold).
• Gift cards.

How to Start a Return

1. Email hello@tylershupeleather.com within 30 days of delivery with your order number and what you’d like to return.
2. We’ll send return instructions and a prepaid label option.
3. Return shipping is paid by the customer: use our label (we’ll deduct the label cost from your refund) or ship with your own insured carrier.

Belt Size Exchanges

We are happy to exchange new, unworn belts for a different size, with no time limit — as long as the belt is unused and in original condition.

• Email hello@tylershupeleather.com with your order number and the size you need before sending anything back.
• You pay shipping both ways — returning the belt to us and shipping the replacement.
• Custom and engraved belts are final sale and cannot be exchanged.

For other items, the fastest route is to place a new order for what you want and return the original per this policy. We’ll refund once it’s received and inspected.

Refunds

• Once your return is received and approved, refunds go to the original payment method.
• Please allow 3–5 business days after inspection for processing. Bank posting times vary.
• Original shipping charges are non-refundable, on returns and exchanges alike.

Who Pays Shipping

• 30-day return: you pay return shipping (our label, deducted from your refund, or your own carrier).
• Belt size exchange: you pay shipping both ways.
• Warranty repair or replacement: you cover shipping to us; we cover shipping back to you.
• Free cleaning & conditioning: you cover shipping to us; we cover shipping back to you.
• Wrong or defective item we sent: we cover shipping both ways.
• International returns: buyer covers return shipping and any duties, taxes, or import fees.

Defects & Warranty

Every Tyler Shupe Leather product carries a 100% satisfaction guarantee and a lifetime warranty against defects in workmanship and materials — every item, no exceptions — valid to the original owner, with proper care. No product is excluded; normal wear, misuse and third-party alterations are not defects and are not covered. If you believe there’s a defect, see our Warranty & Leather Care page. We also offer free cleaning & conditioning for life — you cover shipping to us; we cover the return after service.