Every call, email, and repair request comes straight to me — Tyler. There's no call center, no ticket queue, and no answering service. When you reach out, you're talking to the person who cut, tooled, and stitched your gear.
Call or Text
This is my personal line, and it stays that way no matter how big this business gets. There are no set office hours — call or text whenever it suits you. If I'm at the bench, on the road to a show, or out with the horses, leave a message and I'll get back to you.
Orders, returns, exchanges, and warranty work: shupe_tyler@yahoo.com
Every message gets an answer within 24 hours, and usually a lot sooner. If it's about an order, include your order number — and a photo if something isn't right. It saves us both a round trip.
Mailing Address
Returns, exchanges, and warranty repairs go to:
Tyler Shupe Leather
7020 IN-42
Martinsville, IN 46151
Call or email before you ship anything back so we can confirm what you need and send instructions — the full terms are on our Satisfaction & Return Policy page. This is a mailing address for a working shop, not a retail storefront, so there's nothing to walk into. Everything we sell is built by hand in Eminence, Indiana. If you'd like to meet in person and see the leather for yourself, catch us on the road — the shows we'll be at are listed under Upcoming Events.
This Might Save You a Message
Some of the most common questions are already written up:
- FAQ — order processing, shipping, returns, exchanges, and warranty
- Belt Measurement Guide — how our belts and dog collars are sized, and why ours run different
- Warranty & Leather Care — the lifetime warranty terms, plus how to keep your leather right
- Upcoming Events — where to find us in person this year
Anything that isn't covered there, send it my way with the contact form on this page, or call, text, or email. I answer all of it.
