Shipping, Returns & Warranty FAQ
Do you offer a satisfaction guarantee or warranty?
Yes. Every product we sell comes with a 100% satisfaction guarantee and a lifetime warranty against defects in workmanship and materials — every item, no exceptions. (That means no product is excluded; it doesn’t cover normal wear or misuse — see the next question.)
If your product ever breaks due to craftsmanship or material failure, please contact us as soon as possible. We will repair or replace it free of charge.
This warranty applies to the original purchaser only. Full details are on our Warranty & Leather Care page.
What is not covered under the lifetime warranty?
Normal wear and tear; misuse, neglect, accidents or harsh environments; water damage from prolonged exposure; and alterations or repairs made by someone other than us. If you’re unsure whether something is covered, feel free to reach out — we’re always happy to take a look.
How much is shipping?
- Free U.S. standard shipping on orders of $99 or more (after any discount codes).
- $9.95 flat U.S. standard shipping on orders under $99 — typically 3–7 business days once shipped.
- $25 flat expedited — your order jumps the queue and ships USPS Priority Mail, about 2–3 business days from order to door for most U.S. addresses.
- International: rates are calculated at checkout; duties, taxes and import fees are the buyer’s responsibility.
Full details are in our Shipping Policy.
Do you accept returns?
Yes. Items may be returned within 30 days of delivery, as long as they are unused, unaltered, and in resaleable condition with their original packaging.
Refunds go back to your original payment method after we receive and inspect the return. Full terms are on our Satisfaction & Return Policy page.
Are custom or engraved items returnable?
No. Custom, engraved, personalized, and made-to-order items are final sale — they can’t be returned or exchanged. They’re still covered by the lifetime warranty against defects.
How do I start a return?
Email shupe_tyler@yahoo.com within 30 days of delivery with your order number and what you’d like to return. We’ll send return instructions and a prepaid label option.
Can I exchange my belt for a different size?
Yes. We are happy to exchange new, unworn belts for a different size, and there is no time limit — as long as the belt is unused and in original condition, we’ll swap it.
Custom and engraved belts are final sale and can’t be exchanged.
How do I start an exchange?
Email shupe_tyler@yahoo.com with your order number and the size you need — before sending anything back. We’ll confirm the size is available and send return instructions, then ship your replacement once the original arrives.
Who pays for shipping on a return or exchange?
- Returns: you pay return shipping. Use our prepaid label (the cost is deducted from your refund) or your own insured carrier.
- Belt size exchanges: you pay shipping both ways — sending the belt back and shipping the replacement.
- Warranty repairs and free cleaning & conditioning: you cover shipping to us, and we cover shipping it back to you.
- If we sent the wrong or a defective item: we cover shipping both ways.
Is my original shipping charge refunded?
No. Original shipping charges are not refundable on a return or an exchange — only the price of the returned items is refunded.
How long does it take to process my order?
We do our very best to ship in-stock orders within 2–3 business days of being placed.
Because our products are handcrafted and we’re a small operation, processing may occasionally take up to 4–5 business days.
Custom, engraved and made-to-order items take longer because they’re built for you from scratch — we’ll email you an estimated ship date after you order. Need it by a certain day? Message us before ordering and we’ll tell you honestly whether we can make it.
Do you offer expedited shipping?
Yes. For a flat $25, our expedited option moves your order to the front of the line and ships it via USPS Priority Mail — about 2–3 business days from order to door for most U.S. addresses.
If you need an item shipped faster than our expedited option, please contact us before placing your order and we’ll do our best to help.
When will I receive tracking information?
Once your order ships, you’ll receive a confirmation email with tracking details.
How are your belts and dog collars sized?
Every belt and dog collar we make is measured from the fold at the buckle to the middle hole. Order a 38 and the middle hole sits 38" from the buckle fold, with two holes on either side in case you gain or lose a little weight.
To find your size, measure a belt (or collar) you already wear from the buckle fold to the hole you use — that number is the size to order. One catch for belts: ours are much thicker than most, and a thick belt needs more leather to wrap the same waist, so if you measured a thin belt, add 2" to what the tape says (or order 4" over your pant size). Our Belt Measurement Guide shows exactly where to put the tape.
Who should I contact if I have questions?
If you have any questions at all, please reach out through our contact page, call or text 317-517-3477, or email shupe_tyler@yahoo.com. We’re always happy to help.
