Shipping, Returns & Warranty FAQ
Do you offer a satisfaction guarantee or warranty?
Yes. All of our products come with a 100% satisfaction guarantee and a lifetime warranty.
If your product ever breaks due to craftsmanship or material failure, please contact us as soon as possible. We will repair or replace it free of charge.
This warranty applies to the original purchaser only.
What is not covered under the lifetime warranty?
Normal wear, misuse, or alterations made by someone other than us may not be covered. If you’re unsure whether something is covered, feel free to reach out — we’re always happy to take a look.
How long does it take to process my order?
We do our very best to ship orders within 2–3 business days of being placed.
Because our products are handcrafted and we’re a small operation, processing may occasionally take up to 4–5 business days.
Do you offer expedited shipping?
Yes. We offer an expedited option to ensure your order is processed as quickly as possible and shipped via USPS Priority Mail.
If you need an item shipped faster than our expedited option, please contact us before placing your order and we’ll do our best to help.
When will I receive tracking information?
Once your order ships, you’ll receive a confirmation email with tracking details.
Do you accept returns?
Because of the nature of our products, we do not accept general returns, but we are happy to help with belt size exchanges.
Can I exchange my belt for a different size?
Yes. We are happy to exchange new, unworn belts for a different size.
Belts must be unused and in original condition. You will be responsible for shipping costs for the replacement belt.
Please contact us before sending anything back so we can make sure the exchange goes smoothly.
Who should I contact if I have questions?
If you have any questions at all, please reach out through our contact page or hello@tylershupeleather. We’re always happy to help.
