Lifetime Warranty on Every Product
Every Tyler Shupe Leather product is backed by a 100% satisfaction guarantee and a lifetime warranty against defects in workmanship and materials — every item we sell, no exceptions.
The warranty is valid to the original owner, and asks only that leather goods be cared for according to the Leather Care Instructions below.
What’s Covered
- Stitching failures
- Hardware defects (buckles, snaps, rings)
- Any other defect in craftsmanship or materials
What’s Not Covered
- Normal wear and tear
- Misuse, neglect, accidents, or exposure to harsh environments
- Water damage from prolonged exposure
- Alterations or repairs by third parties
If repair is possible: we’ll repair your item at no cost. If it can’t be repaired, we’ll replace it.
Not sure whether something is covered? Reach out anyway — we’re always happy to take a look.
Free cleaning & conditioning for life: we will clean and condition your leather goods for free — just cover shipping to us. We cover return shipping once serviced.
Request a Repair or Warranty Claim
- Email shupe_tyler@yahoo.com with photos of the issue, proof of purchase, and a brief description.
- We’ll reply with shipping instructions. You pay shipping to us; we cover the return after repair.
- Repairs typically take 2–4 weeks, depending on workload and materials.
Looking to return an item or exchange a belt for a different size instead? See our Satisfaction & Return Policy.
Leather Care Instructions
Regular cleaning and conditioning keeps your leather strong, comfortable, and looking its best—and keeps your lifetime warranty valid.
Recommended Products
- Fiebing’s Liquid Saddle Soap (available at most farm stores or Amazon)
- Skidmore’s Leather Conditioner
- Any quality leather conditioner is fine—most are very similar in formula
What You’ll Ever Need
Water, saddle soap, a light oil, and leather conditioner. That’s it—no harsh chemicals.
Cleaning Routine
- After each use: Wipe away dust and debris with a soft, dry cloth.
- Before wet cleaning: If anything is crusted on, use a medium-bristle brush to lift sand and dirt out of stitches and creases.
- General cleaning: Apply Fiebing’s Liquid Saddle Soap generously to a cloth and rub down the leather. Don’t be shy—use more than you think to lift embedded grime.
- Deep cleaning: If it’s very dirty, you can dampen or lightly soak the leather and scrub with saddle soap to fully remove dirt.
- Critical step: After any wet cleaning that strips oils, you must re-oil/condition once fully dry.
Drying & Conditioning
- Dry time: Let the leather air-dry naturally for about 24 hours—it must be completely dry before applying oil or conditioner.
- Condition: Apply Skidmore’s, or any good leather conditioner, once dry. Condition every 3–6 months or whenever leather feels dry.
- Light oil (optional): If the leather feels particularly dry, a light oil may be used sparingly before conditioning.
- Avoid over-conditioning: Too much can soften/weaken the leather over time.
Storage & Use
- Do not store in plastic or airtight containers. Leather must breathe or it will mold—even indoors in humid climates.
- Keep out of direct sunlight: Sunlight will change/darken color; store away from windows and heat sources.
- Store in a cool, dry place. For long-term storage, use a breathable cloth bag or pillowcase.
- Keep away from chemicals, oils, extreme heat/cold, and prolonged water exposure.
- If soaked, allow to air-dry completely, then condition.
Quick Questions
How often should I clean?
A quick wipe after each use is ideal. A saddle-soap clean 3–4 times a year keeps leather in great shape; monthly is fantastic.
Which conditioner should I buy?
We like Skidmore’s, but most quality conditioners work similarly. Choose any reputable brand.
Can I seal leather in a bin to “protect” it?
No—sealed storage traps moisture and causes mold. Use breathable storage only.
Does the lifetime warranty cover non-leather items too?
Yes. Every product we sell carries the same lifetime warranty against defects in workmanship and materials — there is no separate or shorter coverage for non-leather goods.
