Warranty & Leather Care

Lifetime Warranty on Every Product

Every Tyler Shupe Leather product is backed by a 100% satisfaction guarantee and a lifetime warranty — every item we sell, no exceptions.

The lifetime warranty covers anything Tyler makes that breaks or fails in normal use. Parts that wear with use, like latigos and off billets, aren’t covered once they’ve worn out.

The lifetime warranty covers the original owner, whether you bought it yourself or received it as a gift. It asks only that leather goods be cared for according to the Leather Care Instructions below.

Repair or replace: if it can be repaired, we’ll repair it. If it can’t, we’ll replace it, at no charge.

Not sure whether something is covered? Reach out anyway — we’re always happy to take a look.

Free cleaning & conditioning for life: we will clean and condition your leather goods for free — just cover shipping to us. We cover return shipping once serviced.

Request a Repair or Warranty Claim

1. Email shupe_tyler@yahoo.com with photos of the issue, proof of purchase, and a brief description.
2. We’ll reply with shipping instructions. You pay shipping to us; we cover the return after repair.
3. Repairs typically take 2–4 weeks, depending on workload and materials.

Looking to return an item or exchange a belt for a different size instead? See our Satisfaction & Return Policy.

Leather Care Instructions

Regular cleaning and conditioning keeps your leather strong, comfortable, and looking its best—and keeps your lifetime warranty valid.

Recommended Products

• Fiebing’s Liquid Saddle Soap (available at most farm stores or Amazon)
• Skidmore’s Leather Conditioner
• Other good conditioners are comparable—Skidmore’s is what Tyler uses and prefers

What You’ll Ever Need

A dry hard-bristle brush, a liquid saddle soap, and a good leather conditioner. That’s it—no harsh chemicals. Our leather already comes with plenty of oil, so most of the time you can skip oiling it.

Cleaning Routine

• Often: Brush or wipe off dirt and sand. Arena sand works into the fibers and wears them down like sandpaper. It doesn’t need a deep clean every day, but don’t let dirt sit.
• Once or twice a year, the full routine. Step 1, brush: Use a dry hard-bristle brush to get dirt, debris and sand out of stitches and creases.
• Step 2, clean: Clean the leather thoroughly with a liquid saddle soap like Fiebing’s. On larger items, use saddle soap and water.

Drying & Conditioning

• Step 3, dry: Let the leather air-dry naturally for about 24 hours—it must be completely dry before applying conditioner.
• Step 4, condition: Put on a thin coat of a good conditioner like Skidmore’s. Very dry leather may need two thin coats about a day apart. Clean and condition once or twice a year.
• Step 5, let it sit: Give the conditioner a day to soak in.
• Step 6, final wipe: Wipe it down again with liquid saddle soap. Conditioned leather can still feel tacky, and this takes that off.
• Light oil (optional): Only if the leather has been very wet, or wet over and over, a light coat of oil before the conditioner. If you use just one product, use conditioner; it has oils in it. Don’t douse leather in oil.
• Avoid over-conditioning: Too much can soften/weaken the leather over time.

Storage & Use

• Do not store in plastic or airtight containers. Leather must breathe or it will mold—even indoors in humid climates.
• Keep out of direct sunlight: Sunlight will change/darken color; store away from windows and heat sources.
• Store in a cool, dry place. For long-term storage, use a breathable cloth bag or pillowcase.
• Keep away from chemicals, oils, extreme heat/cold, and prolonged water exposure.
• If soaked, get it out of the rain and let it air-dry completely, all the way through (24–48 hours with good airflow), then do the full cleaning routine.

Quick Questions