Lifetime Guarantee (Original Owner)
All Tyler Shupe Leather products made from genuine leather are backed by a lifetime guarantee against defects in workmanship and materials—valid only to the original owner and only when cared for according to our Leather Care Instructions below.
What’s Covered
- Stitching failures
- Hardware defects (buckles, snaps, rings)
- Other craftsmanship issues
What’s Not Covered
- Misuse, neglect, accidents, or exposure to harsh environments
- Water damage from prolonged exposure
- Alterations or repairs by third parties
If repair is possible: we’ll repair your item at no cost. If not, we may replace it at our discretion.
Free for life: We will clean and condition your leather goods for free—just cover shipping to us. We cover return shipping once serviced.
Non-Leather Goods
Non-leather items (e.g., textiles, hardware-only products, accessories) include a 90-day limited warranty against defects in materials or workmanship. After 90 days, repairs may be available for a reasonable fee.
Request a Repair or Warranty
- Email hello@tylershupelather.com with photos of the issue, proof of purchase, and a brief description.
- We’ll reply with shipping instructions. You pay shipping to us; we cover the return after repair.
- Repairs typically take 2–4 weeks, depending on workload and materials.
Leather Care Instructions
Regular cleaning and conditioning keeps your leather strong, comfortable, and looking its best—and keeps your lifetime guarantee valid.
Recommended Products
- Fiebing’s Liquid Saddle Soap (available at most farm stores or Amazon)
- Skidmore’s Leather Conditioner
- Any quality leather conditioner is fine—most are very similar in formula
What You’ll Ever Need
Water, saddle soap, a light oil, and leather conditioner. That’s it—no harsh chemicals.
Cleaning Routine
- After each use: Wipe away dust and debris with a soft, dry cloth.
- Before wet cleaning: If anything is crusted on, use a medium-bristle brush to lift sand and dirt out of stitches and creases.
- General cleaning: Apply Fiebing’s Liquid Saddle Soap generously to a cloth and rub down the leather. Don’t be shy—use more than you think to lift embedded grime.
- Deep cleaning: If it’s very dirty, you can dampen or lightly soak the leather and scrub with saddle soap to fully remove dirt.
- Critical step: After any wet cleaning that strips oils, you must re-oil/condition once fully dry.
Drying & Conditioning
- Dry time: Let the leather air-dry naturally for about 24 hours—it must be completely dry before applying oil or conditioner.
- Condition: Apply Skidmore’s, or any good leather conditioner, once dry. Condition every 3–6 months or whenever leather feels dry.
- Light oil (optional): If the leather feels particularly dry, a light oil may be used sparingly before conditioning.
- Avoid over-conditioning: Too much can soften/weaken the leather over time.
Storage & Use
- Do not store in plastic or airtight containers. Leather must breathe or it will mold—even indoors in humid climates.
- Keep out of direct sunlight: Sunlight will change/darken color; store away from windows and heat sources.
- Store in a cool, dry place. For long-term storage, use a breathable cloth bag or pillowcase.
- Keep away from chemicals, oils, extreme heat/cold, and prolonged water exposure.
- If soaked, allow to air-dry completely, then condition.
Quick Questions
How often should I clean?
A quick wipe after each use is ideal. A saddle-soap clean 3–4 times a year keeps leather in great shape; monthly is fantastic.
Which conditioner should I buy?
We like Skidmore’s, but most quality conditioners work similarly. Choose any reputable brand.
Can I seal leather in a bin to “protect” it?
No—sealed storage traps moisture and causes mold. Use breathable storage only.
